Business J-204 OCR Topic Questions

1. Business activity

1.1 The role of business enterprise and entrepreneurship

1.2 Business planning

1.3 Business ownership

1.4 Business aims and objectives

1.5 Stakeholders in business

1.6 Business growth

3. People

3.1 The role of human resources

3.2 Organisational structures and different ways of working

3.3 Communication in business

3.4 Recruitment and selection

3.5 Motivation and retention

3.6 Training and development

3.7 Employment law

5. Finance

5.1 The role of the finance function

5.2 Sources of finance

5.3 Revenue, costs, profit and loss

5.4 Break-even

5.5 Cash and cash flow

2. Marketing

2.1 The role of marketing

2.2 Market research

2.3 Market segmentation

2.4 The marketing mix

4. Operations

4.1 Production processes

4.2 Quality of goods and services

4.3 The sales process and customer service

4.4 Consumer law

4.5 Business location

4.6 Working with suppliers

6. Influences on business

6.1 Ethical and environmental considerations

6.2 The economic climate

6.3 Globalisation